Effective Date: July 2026
Victoria Crown Haven Hotel and Victoria Starfall Maasai Mara Camp respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
We may collect the following categories of information:
→ Full name
→ Email address
→ Phone number
→ Nationality
→ Passport or identification details
→ Postal address
→ Billing information
→ Reservation information
→ Check-in and check-out dates
→ Accommodation preferences
→ Service requests
→ Special requirements
→ IP address
→ Browser type
→ Device information
→ Website usage data
→ Cookies and tracking information
Information may be collected when you:
→ Visit our websites
→ Make reservations
→ Contact us
→ Subscribe to newsletters
→ Participate in surveys
→ Request concierge services
→ Attend events
→ Interact with our social media platforms
We may use your information to:
→ Process reservations
→ Confirm bookings
→ Deliver hospitality services
→ Facilitate payments
→ Provide guest support
→ Personalize guest stays
→ Improve website functionality
→ Enhance customer service
→ Analyze service performance
→ Reservation confirmations
→ Service updates
→ Promotional offers
→ Newsletters
→ Guest feedback requests
We process personal information where necessary for:
→ Contract performance
→ Legal compliance
→ Legitimate business interests
→ Consent-based marketing communications
Our websites may use cookies and similar technologies to:
→ Improve functionality
→ Remember preferences
→ Analyze traffic
→ Enhance user experience
Users may adjust browser settings to manage cookie preferences.
→ We do not sell personal information.
We may share information with:
→ Payment processors
→ Reservation systems
→ IT service providers
→ Marketing platforms
Where required by law, court order, regulatory requirements, or law enforcement requests.
In connection with mergers, acquisitions, restructuring, or sale of assets.
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against:
→ Unauthorized access
→ Loss
→ Misuse
→ Disclosure
→ Alteration
While we strive to protect data, no system can guarantee absolute security.
Personal information is retained only as long as necessary for:
→ Operational purposes
→ Legal obligations
→ Tax and accounting requirements
→ Dispute resolution
Your information may be processed or stored in countries outside your jurisdiction where our service providers operate.
We take reasonable measures to ensure appropriate protection of transferred data.
Depending on applicable law, you may have rights to:
→ Access personal information
→ Correct inaccurate information
→ Request deletion
→ Restrict processing
→ Object to processing
→ Withdraw consent
→ Request data portability
→ Requests may be submitted using the contact information below.
Our services are not directed toward children under 18 years of age without parental or guardian involvement.
We do not knowingly collect personal information from children without appropriate consent.
Guests may opt out of promotional communications at any time by:
→ Clicking unsubscribe links
→ Contacting us directly
→ Updating communication preferences
Transactional communications related to reservations may still be sent.
For guest safety and property protection, certain public areas of our hotel and camp may be monitored through CCTV systems.
Recordings may be retained for security, safety, legal, and operational purposes.
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updated versions will be published on our websites.
For privacy-related inquiries, requests, or concerns:
Data Protection Officer
Victoria Crown Haven Hotel
Kileleshwa, Nairobi, Kenya
Victoria Starfall Maasai Mara Camp
Maasai Mara, Kenya
Email: reservations@victoriacrownhaven.com | info@victoriacrowns.com
Phone: +254 116 883 333 Victoria Starfall | +254 116 029 276 Corporate Line
Last Updated: July 2026
This Privacy Policy is intended to align with applicable privacy principles and Kenya's Data Protection Act, 2019, while supporting the hospitality and tourism operations of Victoria Crown Haven Hotel and Victoria Starfall Maasai Mara Camp.