Effective Date: July, 2026
Welcome to Victoria Crown Haven Hotel and Victoria Starfall Maasai Mara Camp ("we," "our," "us"). These Terms of Use govern your access to and use of our websites, services, facilities, accommodations, reservations, and related offerings. By accessing our websites, making a reservation, or using our services, you agree to be bound by these Terms.
By accessing our websites or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Use. If you do not agree with these Terms, please refrain from using our websites and services.
You must be at least 18 years old to make reservations or enter into agreements with us. By using our services, you represent and warrant that you meet this requirement.
Guests are responsible for providing accurate, complete, and up-to-date information when making reservations.
Reservations are subject to availability and are only confirmed upon receipt of a booking confirmation from us.
All rates are displayed in the applicable currency and may be subject to taxes, service charges, government levies, or additional fees.
We reserve the right to require advance payment, deposits, or valid payment guarantees before confirming reservations.
Cancellation policies may vary depending on room type, package, season, promotion, or booking channel.
Unless otherwise stated:
→ Cancellations made within the permitted cancellation period may qualify for a refund.
→ Late cancellations may incur cancellation charges.
→ No-shows may result in forfeiture of deposits or full reservation charges.
→ Refund processing timelines may vary depending on payment methods and financial institutions.
Guests must comply with our established check-in and check-out procedures.
→ Valid government-issued identification or passport may be required.
→ Additional security verification may be requested.
→ Early check-in and late check-out are subject to availability and may incur additional charges.
Guests agree to:
→ Respect hotel and camp property.
→ Respect other guests, staff, and community members.
→ Comply with applicable laws and regulations.
→ Avoid disruptive, illegal, or unsafe behavior.
We reserve the right to deny service, remove guests, or terminate bookings for violations of these Terms.
Guests participating in safari activities acknowledge that:
→ Wildlife is unpredictable.
→ Safari activities involve inherent risks.
→ Instructions from guides and staff must be followed at all times.
→ Guests participate at their own risk, except where liability cannot legally be excluded.
Failure to comply with safety instructions may result in removal from activities without refund.
Guests are responsible for damage caused to property, furnishings, equipment, facilities, or accommodations due to negligence, misuse, or intentional acts.
We reserve the right to charge repair, replacement, cleaning, or restoration costs.
Guests are responsible for:
→ Their personal health requirements.
→ Carrying necessary medications.
→ Informing us of any relevant accessibility needs before arrival.
In emergencies, we may contact medical services on your behalf.
All website content including:
→ Logos
→ Branding
→ Text
→ Graphics
→ Photographs
→ Videos
→ Designs
→ Software
is owned by or licensed to Victoria Crown Haven Hotel and Victoria Starfall Maasai Mara Camp and is protected by intellectual property laws.
Unauthorized use, copying, reproduction, distribution, or modification is prohibited.
Users agree not to:
→ Interfere with website functionality.
→ Attempt unauthorized access.
→ Upload malicious code.
→ Use automated systems to scrape data.
→ Violate applicable laws.
We reserve the right to suspend or restrict access.
Our websites may contain links to third-party websites or services.
We are not responsible for:
→ Third-party content
→ Privacy practices
→ Services offered by external providers
Use of third-party services is at your own risk.
To the fullest extent permitted by law:
Victoria Crown Haven Hotel and Victoria Starfall Maasai Mara Camp shall not be liable for:
→ Indirect damages
→ Consequential damages
→ Lost profits
→ Business interruption
→ Data loss
→ Delays beyond our control
Nothing in these Terms excludes liability where exclusion is prohibited by law.
We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including:
→ Natural disasters
→ Floods
→ Fires
→ Epidemics
→ Government actions
→ Civil unrest
→ Transportation disruptions
→ Power failures
Your use of our websites and services is also governed by our Privacy Policy.
We reserve the right to modify these Terms at any time. Updated Terms become effective upon publication on our websites.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
For questions regarding these Terms:
Victoria Crown Haven Hotel
Kileleshwa, Nairobi, Kenya
Victoria Starfall Maasai Mara Camp
Maasai Mara, Kenya
Email: reservations@victoriacrownhaven.com | info@victoriacrowns.com
Phone: +254 116 883 333 Victoria Starfall | +254 116 029 276 Corporate Line